Shipping & Delivery
Aurora ships worldwide with full insurance included on every order. We package each piece in archival materials and ship via DHL or registered post depending on destination. Here is exactly what to expect.
Shipping cost
Free worldwide shipping. Always. No minimum order, no exclusions.
This includes full insurance for the declared value of the piece. We absorb the cost because handing over a 1,800-year-old artifact to a courier should not feel risky to you.
Processing time
Each piece is hand-packed by Jakob personally. Standard orders ship within 2-5 business days of payment.
Delivery time after dispatch
| Destination | Typical delivery | Courier |
|---|---|---|
| Belgium | 2-4 business days | DHL / bpost |
| European Union | 2-9 business days | DHL international |
| UK | 3-9 business days | DHL |
| USA / Canada | 5-14 business days | DHL Express |
| Australia / New Zealand | 7-14 business days | DHL Express |
| Switzerland | 3-9 business days | DHL |
| Asia / Middle East | 7-14 business days | DHL Express |
Customs and import duties (non-EU only)
If you are shipping outside the European Union, please note:
- Some pieces require an export licence. Items above a certain age and value need official documentation from Belgian heritage authorities before they can leave the EU. We handle this entirely on our side — but it can add 2-8 weeks of processing time before dispatch. We will email you with an updated timeline within 24 hours of your order if a licence is required.
- Import duties are the buyer's responsibility. Each country sets its own rates. For the US, antiques over 100 years old typically have zero or reduced duty. We provide accurate customs declarations to minimise delays.
- We do not under-declare value on customs forms. This protects your insurance coverage and our compliance standing. Honesty here is non-negotiable.
Tracking
Every order ships with a tracked, signed-for service. You will receive a tracking number by email within 24 hours of dispatch. If you do not receive it, check your spam folder or write to us at info@auroraantiqua.com.
Packaging
Each piece ships in:
- A custom-fit cushioned ring box or coin slab (depending on the piece)
- A printed authentication certificate
- An outer shipping box with archival padding
- Tamper-evident sealing tape
The packaging is presentation-grade — ready for gifting without additional wrapping.
Damaged or lost shipments
Every shipment is insured for its full purchase value. If your piece arrives damaged, photograph the packaging and the piece before unpacking further, then email us within 48 hours. We will replace the piece (when an identical or comparable one is available) or refund you in full including any return shipping. You should never bear cost from a shipping mishap.
For lost shipments (tracking shows no movement for 14 business days), email us. We file the insurance claim and either replace or refund you within 30 days of the report.
Multiple orders
If you order multiple pieces, they will ship together in a single insured shipment unless you request otherwise. This reduces customs handling and saves on duties for non-EU destinations.
Hold for collection / vacation
If you are travelling and want us to hold your order, just reply to your order confirmation email with a dispatch date. We are happy to hold pieces for up to 30 days.
Questions about shipping to a specific destination? Write to us before you order. We will give you an accurate timeline and confirm any country-specific paperwork.